FAQs

Learn more & get your questions answered.

How does it work?

Direct primary care is a membership program that is paid by a monthly fee directly from patient to provider for unlimited office/virtual visits. There are set services included within the fee; other services are available at ‘a la carte’ pricing available to members.

Can I cancel my membership?

Yes. While our hope is to develop a lifelong relationship to care for you and your family, we understand that circumstances can change. Please call our office and notify us of your intent to cancel. The cancellation will take effect the first day of the following month after the request was made.

How much does it cost?

The membership fees vary based on age group. There is a family discount available if purchasing the membership for multiple people in your family. See our pricing for more information.

What is included in the membership?

  • Unlimited monthly appointments for a fixed monthly fee
  • Same-day or next-day appointments
  • Virtual or in-office visits
  • Instant messaging
  • Access to other low-cost providers, labs and imaging services
  • Medications in office

What about health insurance?

Direct primary care can be used as a stand alone for primary care services, but we recommend utilizing it to complement your high deductible or catastrophic insurance plan.

Will I have to pay for my office visits?

No. There are no copayments or deductibles. Unlimited office visits are included in the monthly membership fee.

What if I need to be referred to a specialist?

We collaborate carefully and consistently with specialists in our area to ensure you get the appropriate referral at a negotiated price.

What if I don’t get sick a lot?

No problem. We are here when you need us and even when you don’t. You will have access to preventive care and wellness visits to keep you feeling your best, as well as urgent care and sick visits when you aren’t feeling well at all. Unlimited visits per month, with options for virtual visits and contact via secure text messaging.

Can I join even if I have Medicare?

Yes. Medicare will pay for laboratory testing, radiology, medications, and hospitalizations as allowed. You will be asked to sign a waiver indicating that you or your doctor won’t directly bill Medicare for the services received through our office.

If you have other questions

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